Job: Account Relationship Manager

Organization: IAA Healthcare

Duty Station:Kampala, Uganda
Reports to:Director Sales & Marketing

Deadline: 4th, October 2013

Job Summary:The Account Relationship Manager to be in charge of the retention function for its growing clientele. The candidate will be responsible for developing long-term relationships with customers, connecting with key business executives and all stakeholders. You will liaise between customers and cross-functional internal teams to give timely feedback to our clients with a view of improving customer satisfaction and retention.

Key Duties and Responsibilities:

• Operate as the lead point of contact for any and all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key customer stakeholders and executives.
• Conduct sensitization for new customers on benefits, processes and procedures to manage expectations.
• Conduct courtesy calls, have monthly/quarterly meetings with customers, give feedback and communicate key insights to management.
• Analyse utilization reports on a quarterly basis and discuss loss ratios periodically with management and customers.
• Plan and coordinate health education sessions for customers.
• Identify and grow opportunities within existing accounts and collaborate with sales team to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed
• Perform any other duties as assigned by supervisor.
  

Qualifications, Skills and Experience:

• He / She should possess a degree in Business administration or its equivalent.
• The candidate must possess three (3) years of account management experience in a service industry or any other relevant experience.
• Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executives.
• Experience in delivering client-focused solutions based on customer needs
• Demonstrated ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
  

How to Apply:

If interested, please send your C.V via E-mail to: iaa@img.co.ug
Or send your CV to:
P.O. Box 4686, Kampala, Uganda
Or deliver at IHK –HR office