Employer: Entrepreneurs Financial Centre Limited
Location: Kampala
Deadline Sep 9, 2013
Description
QUALIFICATIONS & PROFILE:
The Customer Care Officer should have good practical knowledge of and experience in the principles of customer care and customer protection combined with direct marketing experience and the foresight to see how the intricate day-to-day activities link with and support the achievement of the mission and vision of the EFC. In this regard, specific qualifications and requirements include:
• At minimum a Bachelor’s Degree with major in marketing, communications, public relations or equivalent degree in a related field;
• At least two to three years of experience in a financial institution, ideally in a microfinance institution in customer care, marketing and/or communications;
• Strong analytical, written/verbal communication, interpersonal, and relationship building skills;
• Outgoing and engaging personality with a compelling customer care orientation;
• Attention to detail and accuracy;
• Effective team player and ability to lead, coach and develop capacities of employees;
• Strong computer skills (Word, Excel, Power Point, Spread sheet, etc.).
Successful candidates will be highly organized with willingness to learn and grow on the job with a strong achievement motivation.
Location: Kampala
Deadline Sep 9, 2013
Description
Employment Opportunity
EFC Limited is a new microfinance institution in Kampala located in Ndeeba at Master Wood Plaza. Already well-established in Zambia and Tanzania, the Entrepreneurs Financial Centre model is a proven market leader providing specialized lending services in amounts up to UGX 50 million to transitioning small enterprises.
We are currently seeking to recruit talented, dynamic and career oriented experienced people for the following position:
Costumer Care Officer
EFC Limited is a new microfinance institution in Kampala located in Ndeeba at Master Wood Plaza. Already well-established in Zambia and Tanzania, the Entrepreneurs Financial Centre model is a proven market leader providing specialized lending services in amounts up to UGX 50 million to transitioning small enterprises.
We are currently seeking to recruit talented, dynamic and career oriented experienced people for the following position:
Costumer Care Officer
QUALIFICATIONS & PROFILE:
The Customer Care Officer should have good practical knowledge of and experience in the principles of customer care and customer protection combined with direct marketing experience and the foresight to see how the intricate day-to-day activities link with and support the achievement of the mission and vision of the EFC. In this regard, specific qualifications and requirements include:
• At minimum a Bachelor’s Degree with major in marketing, communications, public relations or equivalent degree in a related field;
• At least two to three years of experience in a financial institution, ideally in a microfinance institution in customer care, marketing and/or communications;
• Strong analytical, written/verbal communication, interpersonal, and relationship building skills;
• Outgoing and engaging personality with a compelling customer care orientation;
• Attention to detail and accuracy;
• Effective team player and ability to lead, coach and develop capacities of employees;
• Strong computer skills (Word, Excel, Power Point, Spread sheet, etc.).
Successful candidates will be highly organized with willingness to learn and grow on the job with a strong achievement motivation.
How to Apply
Interested and qualified candidates should drop their application and CV at our head offices in Ndeeba on Master Wood Plaza or email only CV and application to operationsintern@efcug.com before 9th September 2013.
Only qualified candidates will be contacted for an interview.
Interested and qualified candidates should drop their application and CV at our head offices in Ndeeba on Master Wood Plaza or email only CV and application to operationsintern@efcug.com before 9th September 2013.
Only qualified candidates will be contacted for an interview.
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