Job: Chief Commercial Officer

Organization:  Afrimax Uganda Limited

Reports to: General Manager

Job Summary: The Chief Commercial Officer is responsible for the Sales, Marketing and Customer Service departments, ensuring customers are managed throughout their lifecycle with the Company.

Key Performance Areas:

• Offer strategic direction, coordinate and implement all aspects of the marketing programmes to meet targeted revenues and subscriber growth;
• Prepare Marketing budgets and manage expenditure within approved budgets;
• Ensure service offerings are relevant to consumers and competitive in the market;
• Ensure that sales targets are achieved and staff are fully trained on all products and services;
• Responsible for providing high levels of customer service that meet Afrimax KPI requirements.

Key Duties and Responsibilities:

• Design, implement, and facilitate annual marketing plan; Support and facilitate development and implementation of brand marketing plans.
• Plan and administer the annual Marketing budget.
• Continuously review pricing, service offerings in light of competitive and consumer activities and trends, recommending actions as appropriate.
• Organize and implement consumer research including:Customer satisfaction surveys, Consumer trend research, U&A studies, Ad hoc research to support service and promotional offerings
• Oversee business development activities including: Investigation of new services, testing and launch; Continuous testing of new ideas to evaluate potential for revenue enhancement.
• Oversee brand communications activities through selected agency(s) including: Above-the-line activities including press, TV, radio and billboard advertising; Below-the-line activities including POS, outlet branding, literature; Customer retention activities including loyalty programs and website; internal staff communications, public relations efforts
• Research, design and launch appropriate promotions, in conjunction with Sales, to meet agreed revenue, customer retention and/or growth objectives; prepare justifications and present case for promotions to General Manager; monitor and evaluate the success of promotional campaigns.
• Develop and administer marketing database that includes client and prospect information, mailing list applications, access to financial reports, etc.
• Supervise Brand managers, VAS manager and Marketing Assistant. Make staffing and hiring decisions within marketing department subject to company policy; undertakeannual appraisals.
• Ensure the provision of high standards of customer service, face-to-face or over the phone as required by maintaining adequate staffing levels and continuous training in all aspects of customer service skills and service knowledge.
• Manage the Sales team to achieve and exceed targets, ensuring continuous training of staff and monitoring sales quality through joint visits and regular meetings.

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

• Write an Application letter and CV/Resume.
• Merge these two documents into one document in either word or PDF format.
• Do not attach or send any scanned documents. These are sometimes too large for our inbox.
• Send your application, please click "Apply to Position"
• Only successful candidates will be contacted. For all other inquiries please contact our offices directly.