Location: Kampala
Deadline: November 7, 2013 - 5pm
Deadline: November 7, 2013 - 5pm
IAA-Resolution, which is a partnership between IAA Healthcare and Resolution Health East Africa, offers healthcare packages that provide our clients with high value in benefits and unique service. We also provide access to over 500 health hospitals and clinics in East Africa and South Sudan to the over 106,000 members who entrust us with their healthcare security.
Resolution Health East Africa seeks to recruit an Underwriting & Customer Service Executive whose role will be to ensure that incoming business conforms to and Resolution’s underwriting practice and provide a delightful customer experience. This position is only open to Ugandan nationals only.
Key responsibility areas include:
1. To manage membership registration as per the RI underwriting protocols.
2. To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines)
3. Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours)
4. Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc
5. Custodian of all membership documents including:
• Proper sorting, filing and indexing for quick reference whether onsite or offsite.
• Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated.
• Ensure soft copies are filed of application forms and membership photos.
6. Prepare and generate reports related to membership processing as required and as requested by management.
7. Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions.
8. Approval for individual Refund/credit note request for both renewal and new business.
9. Obtain customer information and update member contact records and changes in the existing databases;
10. Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc
11. Any other duties assigned.
1. To manage membership registration as per the RI underwriting protocols.
2. To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines)
3. Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours)
4. Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc
5. Custodian of all membership documents including:
• Proper sorting, filing and indexing for quick reference whether onsite or offsite.
• Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated.
• Ensure soft copies are filed of application forms and membership photos.
6. Prepare and generate reports related to membership processing as required and as requested by management.
7. Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions.
8. Approval for individual Refund/credit note request for both renewal and new business.
9. Obtain customer information and update member contact records and changes in the existing databases;
10. Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc
11. Any other duties assigned.
QUALIFICATIONS:
• Bachelor’s degree in a business related field
• Good knowledge of Ms Office
• Bachelor’s degree in a business related field
• Good knowledge of Ms Office
EXPERIENCE:
• 2 years’ experience in a service related post.
• Added advantage if working in insurance industry especially working with clients, brokers and Independent agents.
• 2 years’ experience in a service related post.
• Added advantage if working in insurance industry especially working with clients, brokers and Independent agents.
The deadline for applications is 5PM Thursday, 7th November 2013. Only shortlisted candidates will be contacted.
My Health, My Life, My Resolution
www.iaa-resolution.co.ug
www.iaa-resolution.co.ug
Contact/How to apply:
If you believe you are a team player and would be a valuable resource to this ever growing brand, please:
1. Click or copy link below to browser to register your application:
https://docs.google.com/forms/d/1vsxpuvdKwlmYxsyOvpxP_SShL8xSHdE8jsjftG4...
1. Click or copy link below to browser to register your application:
https://docs.google.com/forms/d/1vsxpuvdKwlmYxsyOvpxP_SShL8xSHdE8jsjftG4...
2. Email your application to jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.
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