Job Description
The New Vision Printing and Publishing Company Ltd is looking to recruit a dynamic, self motivated individual to fill the role of ICT help Desk Officer.
Job title: ICT Help Desk Officer
Reports to: User Support Supervisor
Description of Purpose:
To provide user support on company supported computer applications and platforms, troubleshoot problems and advise on appropriate action.
Key Result Areas
• Respond to requests for technical assistance in person, via phone and electronically.
• Diagnose and resolve technical hardware and software issues
• Follow standard help desk procedures and advise users on appropriate action
• Log all help desk interactions.
• Administer help desk software.
• Redirect reported problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Follow up on cases until they are resolved and closed in order to ensure users are happy with case resolution
• Prepare activity reports
Qualifications, skills and experience
• A degree in a computer science, Information Technology or related field.
• At least 1 year broad experience in ICT user support, pc setup and maintenance, network troubleshooting and setup.
• At least 1 year broad experience in supporting broadcast environments, i.e., radio and TV.
• Excellent Analytical and problem-solving skills.
• Excellent interpersonal, and communication skills.
• Ability to work a flexible schedule.
Job title: ICT Help Desk Officer
Reports to: User Support Supervisor
Description of Purpose:
To provide user support on company supported computer applications and platforms, troubleshoot problems and advise on appropriate action.
Key Result Areas
• Respond to requests for technical assistance in person, via phone and electronically.
• Diagnose and resolve technical hardware and software issues
• Follow standard help desk procedures and advise users on appropriate action
• Log all help desk interactions.
• Administer help desk software.
• Redirect reported problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Follow up on cases until they are resolved and closed in order to ensure users are happy with case resolution
• Prepare activity reports
Qualifications, skills and experience
• A degree in a computer science, Information Technology or related field.
• At least 1 year broad experience in ICT user support, pc setup and maintenance, network troubleshooting and setup.
• At least 1 year broad experience in supporting broadcast environments, i.e., radio and TV.
• Excellent Analytical and problem-solving skills.
• Excellent interpersonal, and communication skills.
• Ability to work a flexible schedule.
How to Apply
If you are interested in the above position, address your applications to: Chief Human Resources Officer, The New Vision Printing and Publishing Company Ltd. P.O. Box 9815, Kampala, Uganda before Monday, 4th November 2013.
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