United Nations International Organization for Migration (IOM) Jobs - Operations Clerk

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Job Title: Operations Clerk

Organisation: International Organization for Migration (IOM)

Duty Station: Kampala, Uganda

Job Ref: VN 03/02/014

Reports to: Senior Operations Assistant/ Teamleader

About IOM:

The International Organization for Migration (IOM), established in 1951, is the leading international intergovernmental organization dealing with migration.  Its objective is to ensure the orderly migration of persons in need of migration assistance throughout the world. 

IOM Uganda has been registered and operational since 1988, when the field mission was established. Throughout the past 20 years, IOM Uganda has processed movements and facilitated information gathering and support towards refugees, internally displaced persons, demobilized child soldiers, trafficked women and other migrants and their specific needs, both on individual and large scale population movement. In addition to operational matters and research, IOM has an important role in enhancing and building national capacity in migration management.

Job Summary:  The Operations Clerk will primarily conduct clerical and administrative tasks related to movements and support of airport operations.

Key Duties and Responsibilities: 

• Contacts the migrants to ensure they are notified of their travel details
• Arranges for USRAP promissory notes to be signed prior to departure.
• Arranges for the transport of cases traveling to or from camps to Kampala in preparation for international departure: assist in preparation of travel documents, manifests, bus tickets, cash requests.
• Works in liaison with MHD to ensure follow up medical procedures are completed before cases depart or return to the camps.
• Supports the distribution of shoes/clothing at the Naguru guest house for individuals in need traveling to the US, Australia, Canada, and other countries as required.
• Prepares luggage tags for departing refugees and migrants.
• Assist in payment requests for operations department regarding procurement, bus transport of refugees, other daily needs for the department
• Attend to migrant walk in clients, by checking on their case status in MiMOSA and referring them for further processing.
• Maintain clear and accurate inventory system of visas and travel documents received.
• Assist in organization of cultural orientation sessions for USCO, Canadian orientation abroad classes, Netherlands and Norwegian Cultural Orientation by calling up participants; arranging for the venue; distributing the transportation reimbursement; being a focal point; handling payments and contracts for interpreters/child minders contracted during the CO sessions.
• Perform any other duties that may be assigned

Qualifications, Skills and Experience:

• The Operations Clerk for the IOM Mission should possess a Diploma in Travel and Transport preferred.
• Three or more years’ resettlement/movement or airline experience.
• A minimum of three years working experience with agencies involved in movements: RSC, UNHCR, airport authorities etc.
• Strong communication, negotiation and problem solving skills.
• Possess the ability to work efficiently under pressure.
• Willing to accept flexible work schedule.
• Required IOM functional competencies: effective communicator, successful negotiator, creative and analytical thinker, active learner, team player, and cross cultural facilitator.
• Computer literacy skills i.e. Proficient in Microsoft Office.

• High degree of Accountability:
• Strong Client Orientation and Inclination:
• Continuous Learning:
• Creativity and Initiative:
• Excellent communication skills
• Good Leadership and Negotiation skills:
• Performance Management skills
• Planning and Organizing skills
• Excellent Professionalism
• High teamwork
• Technological Awareness
• High technological Awareness
• Proficiency in Spoken and written English
• Knowledge of Kiswahili will be considered an advantage

How to Apply:

All those interested in working with the United Nations’ International Organisation for Migration (IOM) should send a cover letter and CV with detailed relevant work experience to IOM HR department via E-mail to hruganda@iom.int clearly indicating the job reference number, VN 03/02/014.

Deadline: 24^th February 2014.