Job: Customer Service Engineer (13 Vacancies)

Employer: Umeme Limited

REF: CTO 5
Reports to: Customer Services Engineering Manager

Deadline: Monday 30th Sep, 2013

About Umeme:

Umeme Limited is an Electricity Distribution Company listed on the Uganda and Nairobi Securities Exchange, with Actis’ Infrastructure 2 fund as a majority investor. Actis is a leading investor in the emerging markets, managing over US$4.8bn worth of investment on behalf of more than 100 institutional investors, including the Commonwealth Development Corporation (CDC), a UK Government owned company.

Job Summary: The Customer Service Engineer will be responsible for the delivery of Engineering services for all Customers.

Key Duties and Responsibilities:

• Systematic management of all resources, People, Materials and Processes
• Ensuring customers are connected to target times and in a network efficacious manner
• Ensuring Asset inspection programmes are delivered and recorded to time and quality
• Delivering customer responses, planned and unplanned in a systematic, efficient and safe manner
• Managing Planned Maintenance programmes whether delivered by Umeme or by Contractors
• Managing Planned and Unplanned outages in accordance with outage protocols
• Delivery of overall work planning and scheduling

Qualifications, Skills and Experience:

• The applicant should possess a Degree in Electrical Engineering with 5 (five) years experience in industry.
• Excellent communications skills both verbal and written
• Ability to systematically manage key resources, People, Contractors, Systems and Materials
• Ability to plan and to deliver the plan
• Ability to communicate above and below
• Motivated by excellence especially with respect to Customer Service
  
  

How to Apply:
All interested candidates should send their applications clearly detailing your suitability for the position in terms of required qualifications and experience to recruit.hr@umeme.co.ug .

NB: Please DO NOT send CVs. Please indicate the job you are applying for in the subject line.