Job: Customer Service Engineering Manager

Employer: Umeme Limited

REF: CTO 4
Reports to: Networks Asset Manager

About Umeme:

Umeme Limited is an Electricity Distribution Company listed on the Uganda and Nairobi Securities Exchange, with Actis’ Infrastructure 2 fund as a majority investor. Actis is a leading investor in the emerging markets, managing over US$4.8bn worth of investment on behalf of more than 100 institutional investors, including the Commonwealth Development Corporation (CDC), a UK Government owned company.

Job Summary: The Job holder will be responsible for the delivery of Customer Engineering Services across the organization

Key Duties and Responsibilities:

·         Managing the Customer Services Engineering territory assigned including the Human, Material, Financial and System resources available ,in a planned fashion

·         Managing all resources with safety as a priority

·         Reflecting customer service , system improvement and technical loss reduction priorities, in submissions to Maintenance, Networks Losses Planning and Design

·         Contributing to the design and delivery of planned maintenance programmes

·         Managing directly Planned and Unplanned outages in accordance with protocols

·         Specific responsibility for “one stop “service to Key Accounts in area of control\

·         Contributing to Departmental strategies and plans

Qualifications, Skills and Experience:

• The applicant should possess a degree in Electrical Engineering 5 (five) years experience in industry.
  Excellent communications skills both verbal and written
• Good report writing skills
• IT Literacy
  Possess a capacity to see big picture while keeping sight of priorities
• Capacity to plan, contribute to plans and to deliver systematically avoiding crises
• Ability to interact with Customers and People at all levels with composure and conviction

How to Apply:
All interested candidates should send their applications clearly detailing your suitability for the position in terms of required qualifications and experience to recruit.hr@umeme.co.ug .

NB: Please DO NOT send CVs. Please indicate the job you are applying for in the subject line.