Employer: Wipro Technologies
Location: Kampala, Uganda
Description
The Desktop Support Engineer role is to provide support and maintenance within the organization's Desktop Computing environment. This includes: installing, diagnosing, repairing, maintaining, and upgrading software on supported devices (Laptops, Desktop, Printers, Scanners, IP Phones, Projects, and Video Conferencing). The engineer is expected to use a combination of remote and physical means to support end users and ensure closure of incidents within SLA targets
Key Duties and Responsibilities:
1. System/Application/Network Support Requirement:
- Ensure desktop computers are connected to Active Directory, file servers, email servers, application servers, etc.
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
- Troubleshooting network connectivity in a LAN/WAN environment
- Requesting and coordinating vendor support
- Install, upgrade, support and troubleshoot computer hardware and any
2. Other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Qualifications, Skills and Experience:
- The candidate should possess good working technical knowledge of current Internet technologies and protocols like DNS DHCP, TCP/IP, Active Directory,
- Ability to operate tools, components and peripheral accessories.
- Windows XP, Windows 7, Windows 8 experience
- Microsoft Office 2007, Office 2010, 2013 experience
- Self-confidence and interpersonal skills
- Analytical and problem solving skills
- Good communication (both verbal and written) skills
- Able to operate with minimal supervision
- Able to manage time effectively, set priorities appropriately, schedule calls
How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses
Please visit web link below and click Apply now if convinced you have the job requirements
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