Customer Research and Social Performance Analyst Job Opportunity at FINCA International

Friday, January 31, 2014 

Job Title: Customer Research and Social Performance Analyst

Organisation: FINCA International

Duty Station: Kampala, Uganda

 About Finca:

FINCA International, one of the world's leading microfinance institutions, provides financial services to more than 1,000,000 clients through 22 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin America and the Middle East and South Asia. FINCA is a pioneer in providing microfinance products and services including credit, savings and money transfers to the lowest income entrepreneurs.

Job Summary: The Customer Research and Social Performance Analyst is a Hub position, serving as a technical resource to support and oversee subsidiaries’ Research and Social performance activities under the Marketing department with close technical coordination by FINCA International (F/I)’s Senior Manager for Customer Research. The job holder will also focus on the production of high quality customer or market intelligence by enhancing the research function, utilizing proper processes, tools and analysis to inform business strategy and the fulfillment of FINCA’s social mission.  He/she will supervise the collection, cleaning, analysis and reporting of customer and market data, in observance of the requirements and procedures as promulgated by FINCA International.  The CRA will enhance the quality and reliability of all customer and market intelligence so that it becomes the critical tool for making strategic and tactical business decisions and contributes to improve sustainability and social performance. This will include 1) Research management (customer, market and social performance research, 2).Analysis and Reporting; 3) Training and Capacity Building of the subsidiaries in the area of research.

Qualifications, Skills and Experience: 

• The applicant must possess a bachelor’s or master’s degree in a field requiring data and analytical skills, with a strong technical background in statistics. Preference for advanced degree in statistics or economics
• A minimum of three to five years’ professional experience in a business or academic setting; including financial or related services, consulting firm, think-tank or university.
• Prior experience with the design and implementation of research programs.
• Significant field experience with customer interviewing or other primary research techniques
• Prior experience collecting, analyzing and presenting data, especially consumer data
• Ability to write and speak English at a professional and publishable level;
• Knowledge of French, Kiswahili or other regional languages is preferred.
• Research design, including surveys, data collection and validation.
• Statistical analysis and modeling skills
• Possess the ability to generate original research ideas.
• Rigorous quantitative analysis and presentation skills.
• Solid organizational skills, particularly for electronic files and data
• Client service orientation skills
• Possess the ability to operate effectively in a fast-paced international environment
• Knowledge of statistical software (SPSS), advanced Excel (pivot tables, analysis) and graphical presentation.
• Proficiency in Microsoft office
• Geographic information systems (GIS) and data collection software experience is preferred

How to Apply:

All suitably qualified and interested candidates should endeavor to send their online applications through the Finca International HR Management System, by clicking on the web link below. Please review job requirements in detail before you Apply.

ClickHere

Deadline: 21^st February 2014