Smile Communications Jobs - Account Manager
Job Title: Account Manager
Organisation: Smile Communications (U)
Ltd
Duty Station: Kampala, Uganda
Reports to: Senior Manager –
Direct Sales Force
About Us:
Our client
Smile Communications (U) Ltd is a leading ISP in Uganda offering 4G LTE super
fast, high quality and reliable internet access services. Smile delivers
affordable, high-quality and easy-to-use broadband access and communication
services to customers across Africa.
Founded in 2007, Smile is at the forefront of harnessing technologies to create innovative solutions that enable the cost-effective deployment of advanced communication services to everyone in Africa.
Job Summary: The Account Manager will primarily responsible for establishing, growing and maintaining relationships with customers within the assigned segment(s) and/ or geographical area(s) and achieving set sales and revenue targets. The Account Manager will have overall responsibility for selling and supporting Smile Telecom’s complete data product and service offering. Focusing on existing and potential high value/ usage customers, the Account Manager’s most critical interaction will be customer presentations/ face-to-face meetings.
Founded in 2007, Smile is at the forefront of harnessing technologies to create innovative solutions that enable the cost-effective deployment of advanced communication services to everyone in Africa.
Job Summary: The Account Manager will primarily responsible for establishing, growing and maintaining relationships with customers within the assigned segment(s) and/ or geographical area(s) and achieving set sales and revenue targets. The Account Manager will have overall responsibility for selling and supporting Smile Telecom’s complete data product and service offering. Focusing on existing and potential high value/ usage customers, the Account Manager’s most critical interaction will be customer presentations/ face-to-face meetings.
Key Duties and
Responsibilities:
- Develop profitable and sustainable sales growth plans for the assigned customer segment(s) and/ or geographical area(s).
- Customer identification and recruitment: aggressively grow sales volumes and profitability within the assigned segment(s) and/ or geographical area(s) through proactive sales, understanding customer requirements/ needs.
- Effectively co-ordinate the activities of the resources assigned to ensure that sales and revenue targets are met.
- Ensure that agreed sales targets and objectives are met by expanding market awareness of Smile’s brand, products and services.
- Register Smile customers onto the Smile network and install Smile routers, dongles and/ or other equipment at the customer premises.
- Attain intimate knowledge of the composition of the Smile market in your assigned area(s)/ segment(s).
- Create and maintain an up-to-date database of existing and potential customers within the assigned area(s)/ segment(s) with the view to expand the Smile footprint.
- Charged with the safe keeping of cash received from sales until it has been handed over to the Smile Cashier or bank in a Smile bank account.
- Manage customer relations, attend to customer queries and continuously measure customer satisfaction and take prompt corrective measures.
- Review daily, weekly and monthly results and align activities and resources accordingly.
- Report on sales results and market conditions to the line Manager and make appropriate recommendations.
- Maintain in good condition all tools of trade (“equipment”) issued to you by Smile and ensure that they are returned to Smile for safe keeping at the end of every day.
- Provide any other ad hoc duties assigned to you from time to time by your line Manager or any other person appointed by the Company for this purpose.
Key Performance Indicators:
- Achievement of customer recruitment (sales) and revenue targets
- Organisation – sales plans, route plans, execution documentation, meeting attendance and reporting
- Customer satisfaction and relationship management (retention and compliant resolution)
- Conversion of prospects into paying customers
- Product knowledge/ awareness of assigned market segment
- Compliance to Smile Sales and cash handling processes and procedures
Qualifications, Skills and
Experience:
- The desired candidate should possess a good bachelor’s degree in Business, Marketing, Sales other business related degree
- A minimum of 2-3 years’ sales experience at supervisory or managerial level
- Prior experience in the same or similar role in an ISP or telecom services provider
- Local market knowledge.
- Product specific knowledge will be an added advantage
- Proven track record in meeting and/ or exceeding sales targets.
- Strong aptitude and knowledge of Sales and Marketing Techniques
- Resource planning, organisation and time management skills
- Excellent Interpersonal and networking skills – demonstrated ability to develop, build and maintain customer relationships.
- Strong communication and presentation skills.
- Possess the ability to present/ demonstrate various solutions to customers
- Result oriented with a strong drive and determination to excel. Strong work ethic, positive attitude and professional demeanour
- Able to work under highly demanding and challenging conditions.
- Willing to go an extra mile to ensure customer expectations are met or exceeded
- Good team leadership and management skills
- Computer Literacy skills and basic numeracy ability
How to Apply:
All suitably
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses
Please visit
web link below and click Apply now if convinced you have the job requirements
0 comments:
Post a Comment